新學期 ITSC 學與教支援服務

致各位同學:

          迎接新學期ITSC 為大家提供了不同學與教支援服務,如Teams/Zoom。為確保同學能順利開課,此郵件會為大家提供開學須知:

1.    各類帳戶  

同學共有三類帳戶:

 

    Windows – sxxxxxx(登入內聯網,校園電腦,Wifi VPN)

    Google – sxxxxxx@hsu.edu.hk (登入Google 相關服務如GmailDrive)
(內地的學生電郵會自動轉發至 Outlook 請使用MS 365帳戶登入並下載outlookhttps://outlook.com/)

    MS 365  sxxxxxx@myhsu.hk (登入Microsoft 相關服務如TeamsOfficeOutlook,等等)

2.    eCampus 為大家提供不同的資源與服務的平台:

    登入:Windows 帳戶與密碼

    連結:https://ecampus.hsu.edu.hk

3.    HSUHK App 請即下載使用,接收最新資訊與使用在線服務:

    於應用程式商店搜尋 [HSUHK Mobile下載

    登入啟動:Windows 帳戶與密碼。

4.    Moodle 所有學科的Moodle均已建立:

    登入Moodle 即可看到本學期的課程

    連結:https://moodle.hsu.edu.hk

5.    MS Teams & Zoom 所有學科的MS Teams均已建立:

      登入即可看到本學期的課程群組

      下載連結https://teams.microsoft.com/downloads
(p.s.請確定課程是否使用Teams 作為網上授課工具)

      用戶指南文字版 / 影片

部份老師採用Zoom作為另一個網上授課工具

      用戶指南文字版 / 影片

6.    e-Lab 部分的電腦室改設為遠端電腦室,讓學生可遙距登入使用。其餘電腦室為面授課堂使用:

    連結https://booking.hsu.edu.hk

 

ITSC 更新了不同服務的用戶說明,按此下載:

 

        HSUHK 帳戶– 聯網, Google 與 Microsoft 帳戶

 

        內聯網 – 大學網上服務平台

        Moodle – 教學管理平台

        MS Teams & Zoom – 網上授課平台

User guides for new teachers

Dear Teachers,

We have updated some guides for new teachers (see attachments).  Others may find them useful as well.  You may also download them from:

https://drive.google.com/drive/folders/1V4djv5vNkphhU40POkgWC_AfHykv5WiJ?usp=sharing

  • HSUHK User Accounts – eCampus, Google and Microsoft account.
  • eCampus Desktop – University portal and services
  • Moodle – Our learning management system
  • MS Teams – Our platform for online teaching
  • eLab (Teacher) – booking an entire lab for remote access by students
  • Online teaching – Tips to set up office/home computer for online teaching

A Separate Moodle to support Large Scale Online Assessments

Dear Teachers,

We are pleased that with better Quiz settings, Moodle has become more stable in the last few days.  Kindly refer to the following news on how to set up a Moodle quiz.

https://itsc.hsu.edu.hk/how-to-set-a-moodle-quiz-to-avoid-service-interruptions/

To provide better support to large scale online tests, ITSC has set up a separate Moodle system (https://online-test.hsu.edu.hk).

If you have over 200 students doing online quizzes or submitting assignments simultaneously, please fill in the following form.  ITSC will provide support accordingly.

https://forms.gle/Wn5e9TuTR22q29BP7

We now show the Server Time on every page.  So students do not need to refresh the page again and again to start a quiz.

How to set a Moodle Quiz to avoid service interruptions

Dear Teachers,

We would like to report some findings on Moodle service interruptions.  Please read carefully on how you can set an online Quiz to avoid interruptions.

Problems:

1. We find that the server loading surges to 50-70% when a quiz starts and ends, even with 40-100 users.   During the quiz, however, the loading is less than 10%.

2. Some teachers have set “Restricted Access” in the quiz setting to allow the quiz to appear at the schedule time.  This is NOT necessary as we have Open and Close time already.  Students reload the course page again and again in order to start the quiz immediately.

3. Some teachers use “Pagination” to divide questions into pages.  The overall loading is increased.  As the quiz is ending,  students jumps from page to page to review the quiz, causing heavy loading near the end of a quiz.

Solutions:

1. Put all the questions in One page if possible.  Otherwise at most two.  This will greatly reduce the server loading and student time in visiting pages.  If you really want a question per page, please allow more time and encourage students to submit early to avoid end-of-time interruptions.

2. The Timing Setting should be simple.  The Open and Close time is a hard limit.  See below, students will NOT be able to continue when the quiz is close.  No need to use “Restricted Access” setting.  Students reload the quiz waiting page is better than reloading the entire course page.

3. No need to enable the Time Limit, unless you open the quiz for a longer time (say 4 hours), and a shorter limit (say 30 minutes).  If you want students to start and end together, you may add one minute earlier at the beginning and at the end (e.g., 9:29 to 10:01).  All students then use the same time limit (30 min) even if they start slightly later.

Some teachers have the following good practices.  See if you find them useful:

1. To set a longer time (start and end time).  E.g.10:00-12:00.   The time limit be 1 hour.   Students can start later but still get 1 hour of working.

2. To inform students not to worry.  All the answers will be auto-saved within 60 seconds.  Even if they cannot submit answers, the system will automatically submit later.   They may logon after an hour to take a look.

3. To inform students not to refresh the pages too frequently.   Our network may treat them as hacking attacks and block their access.

4. Sometimes their browser may have cached some data.  They may close the current browser and open an incognito browser to try again.

5. Use MS Teams (HSUHK Staff) to leave a message in the ITSC Support Channel.

ITSC Support Channel in MS Teams

 

e-Laboratories – Remote access to campus computers

Dear Colleagues,

ITSC is pleased to launch a new e-laboratories service for teachers and students to remote access to computer facilities (e.g., SPSS) on campus:

https://booking.hsu.edu.hk

  • Teachers may reserve a laboratory for online teaching.  Teachers will get a password for students to enter at a scheduled time slot.
  • Students may walk-in and remote use a station at other time slots.

Only M803 is opened at this moment (7×24).  ITSC is working on other laboratories one by one (only Windows-based computers can be supported).

This is a pilot service.  Kindly try it out and report any problem to ITSC (itsc@hsu.edu.hk).

Click to download user guide

FAQ on the use of Microsoft Teams

We are pleased to prepare an FAQ on the use of Microsoft Teams to support Interactive Real-time Classes.  We will update the FAQ on the following link:

https://itsc.hsu.edu.hk/itsc-support-for-online-learning/faq-on-microsoft-teams/

Technical Questions

Some students reported that they could not install or run Teams on their MacBook.  We suggest students to use the web browser to use Teams.
https://teams.microsoft.com/

Some students could not login.  We reactivated the licenses and they can login successfully.

Because the system needs to transmit and receive video, teachers and students need a faster computer.  We have reminded teachers:

  • To use a desktop/notebook computer instead of a tablet
  • To pay attention to the Wifi and Internet performance of their home
  • To remind students (local/mainland) to pay attention to their Internet speed.

Some users reported disconnections and frozen Teams window during a meeting.   

Suggestions – 
1. Check your Internet/Wifi
2. Close and restart your Teams.
3. Open a web browser and use the web version of Teams:

http://teams.microsoft.com

 

 

Some teachers reported that their classroom had missed a number of students.  This was due to a student import error.  We fixed the problem and now teachers can see all their students.

This is the same problem as question#1.  We resolved the problem and sent emails to mainland students.  Mainland students confirmed that they can now enter their classrooms.

Most functions are working properly except Forms.   We have contacted Microsoft, and we advised teachers not to use this function for the time being.    ITSC is looking for better ways for teachers to take attendance and to interact with students.

Operation Questions

We encouraged teachers to show their face to students.  ITSC has ordered 50 more webcams for teachers to borrow.  Please contact ITSC.

Teachers are welcome to return to school to use a classroom with a visualizer.  ITSC will provide support on how to use the visualizer on Microsoft Teams.  ITSC is evaluating some low cost visualizers to lend to teachers if possible.

We encourage teachers to use Microsoft Teams whenever possible as it has more functions and ITSC provides support.   But we respect teaching autonomy that teachers may have special needs and use other tools. From another perspective, it is a good thing to allow students to experience different teaching technologies. 

The university has requested all teachers to implement real-time interactive online teaching, instead of asking students to do self-study of watching videos.   Teachers are advised to conduct online lessons according to the timetable whenever possible.

It is only the first week and 70% of teachers think that teaching with Microsoft Teams can be quite smooth.   Giving more time, teachers and students will become more and more familiar with online teaching.

Please contact ITSC.  We will help teachers to solve the problems one by one.

Email: itsc@hsu.edu.hk  Ext: 3963-5160

Staff News – Feedback on Online Teaching

Dear Colleagues,
ITSC has run the 10 workshop on Microsoft Teams and have over 200 participants.  The responses are positive, and some teachers have already started their online teaching classes this week.
ITSC would like to gather feedback from you.  Specifically, some teachers have requested us to combine groups of students into 1 large team to allow students with flexibility to select different sessions.
Kindly fill in the following form to give us feedback, especially if you want to create a combined class:
Thank you for your kind support to HSUHK on online teaching.   If you need help,
call ITSC.

Student News – Launching of Microsoft Teams

各位同學:  (English version please scroll down below)

ITSC正式啟動 Microsoft Teams 支援網上教學 (下載使用指引) 。

我們在星期一開始,陸續為老師提供培訓。這個星期起,
老師會開始使用 Teams 進行網上教學,安排如下:

1. ITSC 已在 Microsoft Teams 開設課堂頻道。
當你登入時,就可以看到相關課堂 (例:ICT2002-L01)。

2. 老師會盡量根據原先時間表,安排網課。同學可在原定時間,
登入 Teams並進入課堂。同學也可透過Moodle,老師電郵,
或電郵查詢個別老師的上課安排。

3. 請即下載及安裝在電腦及手機,登入後選擇Teams ,就見到課堂。
https://teams.microsoft.com/downloads
登入: <username>@hsu.edu.hk
密碼: windows password

假如你未能登入,或是登入了在 Teams 找不到你的課堂,
請即登入此連結報告,我們會盡快跟進。

https://forms.gle/YEm86Yd2tUBpfKdaA

最後,我想請大家幫忙,將這個訊息傳給你的同學 (他們
可能沒有閱讀電郵),讓同學也盡快安裝Teams,參與網上課堂。

謝謝大家。

—————————————–Dear Students,

ITSC has launched Microsoft Teams to support online teaching.
(Click this link to Download Student User Guide)

Starting this Monday, ITSC will be providing training to teachers.
Teachers will start using Teams to host online classes:

1. ITSC has created Classrooom channels in Microsoft Teams
When you logon, you will see your lessons (e.g., ICT2002-L1).

2. Teachers are encouraged to hold online classes according to
the timetable.  Students may enter Teams and the lesson accordingly.
Students may contact their teachers via email or Moodle to
verify the time of online classes.

3. Please download and install Microsoft Teams on your computer
and mobile phone.  Once login, you will find your lessons in <Teams>:
https://teams.microsoft.com/downloads
Login: <username>@hsu.edu.hk
Password: windows password

If you cannot login, or you find a wrong list of students.
Please click the following link to report your problem.

https://forms.gle/YEm86Yd2tUBpfKdaA

Lastly, we would like to seek your help.  Please forward this
message to your classmates immediately, so that
they can install Teams and participate in online classes.

Staff News – Microsoft Teams User Guide

Dear Colleagues,

ITSC has prepared a Microsoft Team User Guide to be a quick reference:
1. To learn to use Chat for messaging and setting up chat groups.
2. To learn how to schedule a meeting and conduct an online teaching class.
ITSC has done an internal training (in Cantonese).  You may watch the recording.
Finally, users have reported some problems with Microsoft Teams.  We have
found solutions.   If you or students have any problems, call ITSC (x160).
a. Microsoft Teams Licenses not activated
b. Sign-in error – You need to be invited to Teams as a guest
c. Some classes are missing.
d. Some students are missing from you class list.

Staff News – ITSC Support for Home Office and Online Teaching

Important:
If you have any needs or questions related to the use of IT, call ITSC.
Ext: 3963-5160, Email:itsc@hsu.edu.hk, LiveChat: https://itsc.hsu.edu.hk

1. I want to upload files, setting up quizzes, and collecting assignments?
Moodle is still our most important learning management system.  Use Moodle.

2. I would like to hold online live teaching classes?
Microsoft Teams is a powerful online meeting and group communications platform.
We have opened online classes for every lesson already.  Forget about Zoom!
https://teams.microsoft.com/downloads

3. I need to send instant messages to my students and colleagues?
Microsoft Teams has a Chatgroup function similar to WhatsApp/Hangouts.
You don’t your their mobile numbers to send messages to them!
You can call audio/video meetings at any time.  Try it out.
https://teams.microsoft.com/downloads
4. I am not familiar with Microsoft Teams or other software tools?
ITSC has arranged an online workshop next Monday to Friday.
You may also come back to campus to attend (M803, M building).
Time: 10:00 (Cantonese) 2:30 (English)

    Microsoft Teams link:http://shorturl.at/gnvw5 
5. I want to hold web seminars for admission or talks?
We recommend ZOOM which is more convenient with external guests.
Contact ITSC.  https://www.zoom.us6. I want to record my lecture and show to students?
Microsoft Teams allows you to do live recording.  If you speak English,
it will generate English captions automatically!   After the lesson, your
recording will be placed on Microsoft Stream for live streaming.  You may
also upload your video files to Microsoft stream show them during live lesson.
https://web.microsoftstream.com/

7. I need students to submit video projects.

You may ask them to upload their video files to Microsoft Stream, and place a link
to Moodle.  Call ITSC for more details.
https://web.microsoftstream.com/8. I need to remote access to my office computer.
ITSC may help you set up your office computer that you can access from home.
https://forms.gle/EYvV7GkXZ4uh1HiT9

9. I need a Web Camera for live teaching.

We have purchased a number of web cameras. Teachers may borrow from ITSC.
    We encourage teachers to use notebook and tablet if possible.
https://forms.gle/CksgqBrhgXHyZMbd910. I need to receive office calls from home
For those who work and provide services from home, you may request ITSC to
forward your desktop phone to your mobile number.
https://forms.gle/Azs1QTpc3V3vqHCZ911. I have some questions and want quick help or answers.
ITSC has set up a LiveChat service on our ITSC website.  You may post questions
and our colleagues will answer them during office hours.
https://itsc.hsu.edu.hk12. I don’t know how to set up my notebook, tablet or mobile phone
ITSC is pleased to provide onsite service in M805, Main building.  Please bring
your device and we will help you set it up.
Office hours: 9:30AM – 5:30PMYou have other needs: 

Call ITSC.  We will offer help whenever possible.
Ext: 3963-5160, Email:itsc@hsu.edu.hk, LiveChat: https://itsc.hsu.edu.hk

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