User Services

Wifi

You can access the internet via the following hotspots in the campus:

  1. “HSUHK-WiFi” – for staff and students
  2. “HSUHK-RC” – for residents in the Residential College
  3. “HSUHK-FreeWIFI” – for guests
  4. “eduroam” – for eduroam users (Click here to get passcode)
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User Guide

Please refer to the following guides for device configuration:

Campus Network

  1. Android
  2. iOS
  3. Windows 10
  4. MacOS

RC 

  1. Residential College

eduroam

  1. Android
  2. iOS
  3. Windows 7/10
  4. MacOS

Campus Wi-Fi Issue FAQs

Connection Problem

No HSUHK SSID found

  1. Ensure the location has Wi-Fi coverage.
    Check if you are connecting to HSUHK-WIFI.  HSUHK-WIFI enjoys a better network accessibility.
  2. Check if your device Wi-Fi connection has been enabled.
  3. Disable and re-enable your device Wi-Fi connection.
  4. Move to other areas to retry.
  5. Mark the time and location, then report to ITSC.

Cannot connect HSUHK-Wi-Fi

  1. Ensure the location has Wi-Fi coverage
  2. Check if your device Wi-Fi connection has been enabled
  3. Disable and re-enable your device Wi-Fi connection
  4. Restart your device
  5. Forget or reset HSUHK-Wi-Fi network in your device and input your login ID and password
  6. Check if your password has been changed in HSUHK computers
  7. Mark the time and location, then report to ITSC

Cannot access some Internet services

  1. Ensure your device has connected to Network.
  2. Check if you are connecting to HSUHK-WIFI, HSUHK-WIFI enjoys better network accessibility.
  3. Move to another location and try to open other websites
  4. Report to ITSC with connected SSID, location, time and the services being accessed (some Internet services are not allowed, i.e. BT & P2P services)

The website has been blocked

  1. The website is regarded as a suspicious website
  2. Contact ITSC, if you consider it as a false protection

The website shows an error message

  1. If it shows an error code, i.e. 404, 500 & etc, it should be server side problem
  2. Close and restart your browser
  3. Try to use other browsers
  4. Use other browser to try
  5. Disable and re-enable your device Wi-Fi connection
  6. Report to ITSC with connected SSID, location, time and the URL

The website is continuously loading and nothing shows

  1. Ensure Wi-Fi single is good
  2. If not, disable and re-enable your device Wi-Fi connection or move to other location
  3. Restart your browser
  4. Report to ITSC with connected SSID, location, time and the URL

Slow & Unstable Connection

The website has slow response or cannot show some pictures

  1. Ensure Wi-Fi single is good
  2. Check if you are connecting to HSUHK-WIFI, HSUHK-WIFI has a faster connection speed then other SSID(s)
  3. If the website is still loading, please wait for loading complete
  4. Reload the website again
  5. Try to access other website to compare the loading speed
  6. If other website loading speed is normal, then it should be server side problem
  7. Otherwise, restart your browser, device Wi-Fi connection or move to other location
  8. Report to ITSC with connected SSID, location and time.

Wi-Fi is suddenly disconnected

  1. Ensure Wi-Fi single is good
  2. Check if your device has network sleeping mode
  3. Disable and re-enable your device Wi-Fi connection
  4. Restart your device
  5. Report to ITSC with connected SSID, location and time.

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Intranet

  • Please note that your conversations will be recorded.

  • Welcome to ITSC. You may ask about our services, our equipment and our applications. Examples include: Wifi, SSLVPN, M365, mobile printing, photocopiers, hardware, software, verguide, cybersecurity measures, set up website. You can also upload a picture or message and ask if it is phishing.
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