User Services
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Wifi

You can access the internet via the following hotspots in the campus:

  1. “HSUHK-WiFi” – for staff and students
  2. “HSUHK-RC” – for residents in the Residential College
  3. “HSUHK-FreeWIFI” – for guests
  4. “eduroam” – for eduroam users (Click here to get passcode)
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User Guide

Please refer to the following guides for device configuration:

Campus Network

  1. Android
  2. iOS
  3. Windows 10
  4. MacOS

RC 

  1. Residential College

eduroam

  1. Android
  2. iOS
  3. Windows 7/10
  4. MacOS

Campus Wi-Fi Issue FAQs

Connection Problem

  1. If it shows an error code, i.e. 404, 500 & etc, it should be server side problem
  2. Close and restart your browser
  3. Try to use other browsers
  4. Use other browser to try
  5. Disable and re-enable your device Wi-Fi connection
  6. Report to ITSC with connected SSID, location, time and the URL

Slow & Unstable Connection

  1. Ensure Wi-Fi single is good
  2. Check if your device has network sleeping mode
  3. Disable and re-enable your device Wi-Fi connection
  4. Restart your device
  5. Report to ITSC with connected SSID, location and time.

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