Dear all, If you have enabled the captioned service, please ignore this message. ITSC will enable 2-factor authentication (2FA) for Microsoft 365 similar to those for Google and eCampus services to strengthen the security protection against identity theft. The implementation will be enforced by phases: All administrative staff by Jan 28 Other staff by Feb 11 After you log in…
Dear Colleagues, Welcome back to a new semester! ITSC is pleased to provide some updates on the support for teaching and learning. 1. User Accounts You have two accounts: ⬥ MyHSU – username to login eCampus, computers, Wifi and VPN. ⬥ Google – username@hsu.edu.hk to login Google applications (Gmail, Drive, etc.) ⬥ MyHSU – username@myhsu.hk…
Dear Students, Welcome back to a new semester! ITSC is pleased to provide some updates on the student support for teaching and learning. 1. User Accounts You have two accounts: · MyHSU o Student number (e.g. S000001)to login eCampus, computers, Wifi, Moodle and SSLVPN. o (Student number)@myhsu.hk to login MS applications (Office, Outlook, etc.)…
Dear Teachers, We have updated some guides for new teachers (see attachments). Others may find them useful as well. You may also download them from: User Guides for Teachers HSUHK User Accounts – eCampus, Google and Microsoft account. eCampus Desktop – University portal and services Moodle – Our learning management system MS Teams – Our platform for online teaching…
Dear Teachers, We are pleased that with better Quiz settings, Moodle has become more stable in the last few days. Kindly refer to the following news on how to set up a Moodle quiz. https://itsc.hsu.edu.hk/how-to-set-a-moodle-quiz-to-avoid-service-interruptions/ To provide better support to large scale online tests, ITSC has set up a separate Moodle system (https://online-test.hsu.edu.hk). We now show the…
Dear Teachers, We would like to report some findings on Moodle service interruptions. Please read carefully on how you can set an online Quiz to avoid interruptions. Problems: 1. We find that the server loading surges to 50-70% when a quiz starts and ends, even with 40-100 users. During the quiz, however, the loading is less than 10%.…
Dear Colleagues, ITSC is pleased to launch a new e-laboratories service for teachers and students to remote access to computer facilities (e.g., SPSS) on campus: https://booking.hsu.edu.hk Teachers may reserve a laboratory for online teaching. Teachers will get a password for students to enter at a scheduled time slot. Students may walk-in and remote use a…
We are pleased to prepare an FAQ on the use of Microsoft Teams to support Interactive Real-time Classes. We will update the FAQ on the following link: https://itsc.hsu.edu.hk/itsc-support-for-online-learning/faq-on-microsoft-teams/ Technical Questions Cannot install or run Teams (esp. MacBook)? Some students reported that they could not install or run Teams on their MacBook. We suggest students to use…
